Contact Us

At Fairhaven Circle, your experience is of the utmost importance. Please don’t hesitate to contact us with your questions and feedback. We look forward to hearing from you!

For all inquiries, including customer service, press, partnerships, affiliates, wholesale, and our to the trade program, please email us at



How much does shipping cost?

We are pleased to offer complimentary standard shipping on orders over $150 within the continental US. For orders under $150, we offer standard shipping for $15 within the continental US. Shipping costs outside the continental US are calculated at checkout.

Where do you ship?

Fairhaven Circle ships via UPS and USPS in the continental US. Fairhaven Circle also ships to Hawaii, Alaska, and internationally. Shipping costs outside the continental US are calculated at check out. If you do not see a shipping option for your country, please contact us.

Can I place an international order?

Fairhaven Circle ships internationally. International shipping costs outside the US are calculated at check out. If you do not see a shipping option for your country, please contact us.

Can I expedite my order?

Yes! Choose the express shipping option you desire at checkout. Please note: all orders placed during weekend or on holidays will be processed the next business day, so keep this in mind as you factor in delivery timing. Orders placed after 1 PM ET on business days will begin processing on the following business day. Please contact us if you have any questions.

How will my order be received?

Each product is carefully packaged to ensure that it arrives in pristine condition. If you place an order online for multiple products, we will consolidate boxes to the extent possible. Orders will be shipped via UPS or USPS and delivered right to your front door.

My package was marked as delivered, but I can't find it.

When packages appear to be missing, it is almost always due to one of the following:

  • The package may have been delivered to a neighbor's home.
  • The package has been delivered to a different spot than normal on your property.
  • The shipping carrier marked the package as delivered before it actually has been.

We find that 9 times out of 10, a lost package shows up in a few days. Please contact us at if a package still hasn't shown up 3 business days after the labeled delivery date.

Orders & Returns

Can I check the status of my order online?

Upon purchase, you will receive an email from Fairhaven Circle confirming that your order has been placed. You will receive another e-mail notification with tracking information when your order has been shipped.

What is your return/exchange policy?

We accept returns on most items. With the exception of final sale items, we offer a full refund on items processed for return within 5 days of receiving your item.

We are not accepting exchanges at this time. Please return the item you purchased, and once the return in accepted, make a separate purchase of the new item.

Please email us at to begin the returns process.

What if my product arrives damaged?

Fairhaven Circle stands 100% behind our products. Each piece is carefully finished and packed to ensure safe transport. We have selected our shipping vendors for their quality of service and care of the product. We encourage you to inspect your items on receipt of your purchase. In the event that damage occurs in transit or you discover any manufacturing defects, please contact us immediately at, so that we can evaluate the issue and make it right.


Do you have a trade program?

Yes! Join our trade program to enjoy VIP customer service and extra benefits as a trusted partner. Learn more

How do I take care of and clean my Fairhaven Circle piece?

Please refer to the Care & Cleaning section of each product page for the cleaning guidelines for your particular piece.

The piece I want is sold out. When will it be available?

We're sorry to hear that the piece you're interested in is currently sold out. We understand how frustrating that can be when you have your heart set on a particular item. Our team is constantly working to restock our popular items.

To stay updated on product availability and restock dates, we recommend signing up for our newsletter or following us on social media. This way, you'll be among the first to know when the item you want becomes available again. Additionally, we encourage you to check our website regularly, as availability can change quickly.

If you have a specific question about the restock date of a particular item please don't hesitate to reach out to us at and we will be happy to answer your questions.

Where can I see a Fairhaven Circle piece in person?

Join our mailing list to be informed of pop-up events in your area, or visit our wholesale page to find a store in your area that stocks our products!

You're having a sale. What's included?

For most of our promotional sales, already discounted items and select co-branded collaboration items are not included (unless otherwise stated).